Returns, Refunds & Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns and exchanges under the following conditions.

Return Eligibility

We accept returns for both defective and non-defective items.

To be eligible for a return or exchange, the item must:

• Be in new, unused, and unworn condition.

• Be returned in its original packaging with all included accessories (if applicable).

• Be returned within 14 days of the delivery date.

Items that have been used, worn, altered, damaged by the customer, or returned without their original packaging are not eligible for return or exchange.

Custom & Bespoke Products

Custom-made, personalized, or bespoke watch straps are made specifically according to customer requirements and are not eligible for return or exchange unless the item arrives defective, damaged, or incorrect due to our error.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Restocking Fee

For returns that are not the result of our error, a 30% restocking fee will be deducted from the item's purchase price before the refund is issued.

No restocking fee will apply if the return is due to a defective, damaged, or incorrect item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Approved refunds are processed within 5 business days after the returned item has been received and inspected.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

Original shipping charges (if any) are non-refundable.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery with your order number and photos of the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, exchange, or full refund. We will also cover the applicable return shipping costs.

Exchanges

We accept exchanges for eligible items that meet the conditions above.

If you would like to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

How to Request a Return

Step 1 – Contact Us
Email us at info@strapsuits.com within 14 days of delivery with your order number, the reason for your return or exchange, and photos of the item if it is damaged, defective, or incorrect. Our customer support team will review your request and reply within 2–3 business days with the return address and further instructions.

Step 2 – Receive Return Instructions
After your return request has been approved, we will provide the return address and detailed shipping instructions. Please do not send any item back without contacting us first.

Step 3 – Ship Your Item
Carefully package the item in its original packaging and ship it to the return address provided by our team. Unless the return is due to our error, customers are responsible for return shipping costs. We recommend using a trackable shipping service.

Step 4 – Inspection & Refund
Once your return is received, we will inspect the item to ensure it meets our return eligibility requirements. If approved, your refund will be issued to your original payment method within 5 business days after inspection. If you requested an exchange, the replacement item will be processed and shipped once the returned item has been approved.

Contact Us
If you have any questions about our return policy, please contact us
Email: info@strapsuits.com