Shipping policy

Shipping Policy

Thank you for shopping at Strapsuits. We are committed to providing a clear and transparent shipping experience. Please review our shipping policy below.

Shipping Origin

All orders are shipped from our warehouse in Hong Kong.

Order Processing & Cut-Off Times

Order Cut-Off Time

Orders placed before 2:00 PM (GMT+8, Hong Kong Time), Monday through Friday, will begin processing on the same business day.

Processing Time

Ready-to-Ship Products

Ready-to-ship products are processed and shipped within 3 business days (Monday–Friday, excluding public holidays).

Bespoke (Custom-Made) Straps

Bespoke straps require an additional 2–4 weeks for production before entering the standard shipping process.

Weekend & Public Holidays

Orders placed after the daily cut-off time, or on weekends and public holidays, will be processed on the next business day.

Shipping Rates & Delivery Estimates

We currently ship to the United States.

Destination	Shipping Method	Transit Time	Shipping Cost
United States	Standard Shipping	7–14 Business Days	US$8.90
United States	Standard Shipping	7–14 Business Days	FREE on orders over US$100

Delivery Estimates

The transit times above begin after your order has been shipped.

Ready-to-ship products: Processed within 3 business days, then delivered in approximately 7–14 business days.
Bespoke (custom-made) straps: Require an additional 2–4 weeks for production before shipment, followed by approximately 7–14 business days for delivery.
Please allow up to 46 calendar days for bespoke orders to arrive.

Please note that delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Availability

We currently ship to addresses within the United States.

Unfortunately, we are unable to deliver to:

P.O. Boxes
APO/FPO addresses
Certain remote locations where carrier service is unavailable

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 48–72 hours for tracking information to become available after shipment.

You can also track your order through the Track Your Order page on our website.

If you have any questions regarding your shipment, please contact us at:

Email: info@strapsuits.com

Taxes & Duties

All applicable taxes and import duties are prepaid by Strapsuits.

The price displayed at checkout is the final price you pay. You will not be charged any additional customs duties or import fees upon delivery.

Order Cancellations

Before Shipment

Orders may be cancelled for a full refund if they have not yet been shipped.

Please contact us as soon as possible after placing your order if you wish to cancel.

After Shipment

Once an order has been shipped, it cannot be cancelled.

If you no longer wish to keep the item after delivery, please refer to our Return Policy.

Delayed or Lost Packages

Shipping Delays

If your package has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the shipment.

Lost Packages

If the shipping carrier confirms that your package has been lost in transit, we will, at our discretion:

Send a replacement (subject to product availability), or
Issue a full refund.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us.